PRODUCT SUPPORT GENERAL INFORMATION
Product support for the SPRS and system accessories is provided through contract with Windmill. This provides for repair of any reliability-related failure as well as access to firmware/manual updates and access to technical support via phone/e-mail/web. The technical staff will be available for direct replies during local business hours (0800-1700 US Eastern Time) and will reply to voicemail/email questions posed outside those hours as soon as practical.
Repair includes troubleshooting issues, repair or replacement of the failed item, testing and shipping the unit back to a CONUS location. Windmill requires that at least one year of product support be procured for each unit. Product support begins on the ship date and concludes 12 months later.
Additional product support is available (additional years) if desired. Support required due to conditions (accidents or battle damage) outside of the general purpose of the units (general communications) is not covered by this support plan. Windmill offers a Field Support Kit that encompasses key spares to support several fielded units.
All Windmill products are delivered with easy-to-use quick start guides.
Additionally, several levels of product training are available to meet customer needs, including on-site at Windmill, on-site at the customer’s location of choice, and overseas, if required.
All current customers, please visit the Product Support-Customer Login page for information of your SPRS product. If you do not already have access, you will be required to input some basic information to gain access to this section of our site. Thank you.