Monitoring and Maximizing Quality - Quality is an important factor when choosing a workforce. Windmill has provided high quality professional engineering, technical and programmatic services. Our approach is carefully monitored and evaluated in our customer-intimate approach.

The following approaches enhance professional services quality:

• Experienced personnel staffing, acquisition and retention
• Effective Windmill and Team recruiting
• World Class benefits and incentives
• Tailored Task Orders with objectives, metrics, thresholds and methods of surveillance
• Close attention to Security Practices 

Guaranteed Cooperation and Responsiveness - Windmill’s customer intimate philosophy is central to our corporate mission and management style. Our successes, long term customer relationships, and CPARs are clear evidence of this.  To assure cooperation and responsiveness for SeaPort-e we will use our two-level management organization and our strong infrastructure together with:

• Regular visits and reviews with the Navy, Marine Corps and / or DTRA COTR’s and
  management
• Use of our performance-based SDS and metrics for each task order
• Internal review of our level 2 team’s performance by level 1 managers
• Incentives and rewards to Windmill Team members for being cooperative, creative and
   responsive

Problem Resolution – Technical problems require a technical response and a technical solution.  Windmill’s customers can be confident that our solutions are not only timely, but successful.  Our system of metrics quickly identifies management and financial issues early on.  We work directly with our Team Members to find an appropriate solution whatever the problem.  We are not afraid to exploit the agile nature of our structure to find simple and pro-active solutions.