Transportation Security Administration Specialized Security Training Program

In 2002, Windmill International joined Lockheed Martin's team to support the new Transportation Security Administration (TSA) in their nationwide Airport Specialized Security Training (SST) Program to train and deploy more than 57,000 Federal passenger security screeners at more than 425 airports across the country. We continue to support initial passenger and baggage screener training, refresher training, and other TSA SST training activities.

Windmill's responsibilities involved establishing information technology-based, transportable classroom and support facilities, staffing of airport training logistics and IT managers to support instructional delivery teams nationwide (including U.S. overseas Territories). Specific achievements included:

  • Supporting approximately 100 locations and 6,000 students per week during initial "roll-out" period
  • Performing Registrar functions to plan and schedule 20,000 students per year to training classes nationwide
  • Completing advanced planning and requirements analysis to develop and execute a Concept of Operations (CONOPS) to support delivery of training logistics nationwide
    • Advanced logistics planning and coordination to support synchronous delivery of training via mobile classrooms: Just-In-Time (JIT) logistics re-supply to 429 geographically separated customer accounts
    • Development of training manuals for students and instructors, including electronic media production
    • Requirements development, acquisition, management and nationwide distribution of training kits including PC's, projectors, training props, and all other training materials and aids
    • Establishment and management of a national-level Training Support and Distribution Center supporting >7,000 shipments per year
    • Tier I and Tier II IT help desk support (24/7/365) to airports and training delivery teams
  • Publications management, production, distribution and configuration control of training manuals (printed and electronic media)
  • Customer relations management (CRM) for 1,400 instructors, and 180 Federal Training coordinators

In 2003, the SST team was awarded a five-year follow-on contract with an expanded scope of work to continue to support TSA and the Department of Homeland Security.

Ms. Laura Dion
VP, Business Development
Phone: (603) 821-6812
Fax: (603) 888-5512